Effective Date: 2 June 2024
Swifte Radio is committed to ensuring that our content is accessible to all individuals, including those who are deaf or hard of hearing. This Closed Captioning Policy outlines our commitment to providing closed captions for our audio and video content where applicable, in compliance with relevant regulations and standards.
1. Commitment to Accessibility
Swifte Radio is dedicated to providing equal access to our content for all users. Closed captioning is an essential component of this commitment, ensuring that individuals who are deaf or hard of hearing can fully engage with our programming.
2. Scope of Policy
This policy applies to all audio and video content produced by Swifte Radio that is distributed through our website, https://elitesholdings.com, and other digital platforms under our control. This includes live streaming content, pre-recorded programming, and any other multimedia content that we produce and distribute.
3. Closed Captioning Standards
Swifte Radio adheres to the following standards for closed captioning:
- Accuracy: Captions will be accurate, reflecting the spoken words in the audio track to the best of our ability, including proper spelling, punctuation, and grammar.
- Synchronicity: Captions will be synchronized with the audio, appearing at the same time as the corresponding spoken words and sounds.
- Completeness: Captions will run from the beginning to the end of the program, without interruption.
- Placement: Captions will be placed on the screen in a manner that does not obscure relevant content or interfere with the viewing experience.
4. Live Programming
For live programming, Swifte Radio will use real-time captioning services to ensure that captions are provided as the content is broadcast. We acknowledge that real-time captioning may have a slight delay and may not be as accurate as pre-recorded captions, but we strive to provide the best possible service.
5. Feedback and Complaints
We value feedback from our audience and are committed to addressing any issues related to closed captioning promptly. If you experience any problems with our closed captioning, please contact us at:
Swifte Radio
info@swifteradio.com
+1 204 590 5910
When submitting feedback or complaints, please include the following information to help us resolve the issue efficiently:
- The title of the program or content.
- The date and time the issue occurred.
- A detailed description of the issue.
- Your contact information.
6. Continuous Improvement
Swifte Radio is committed to continuously improving our closed captioning services. We regularly review our captioning processes and seek feedback from our audience to identify areas for improvement.
7. Legal Compliance
Swifte Radio complies with all applicable laws and regulations regarding closed captioning, including the Federal Communications Commission (FCC) regulations and the Americans with Disabilities Act (ADA).
8. Policy Updates
We may update this Closed Captioning Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on our website with the effective date of the new policy.
9. Contact Us
For any questions or additional information about our Closed Captioning Policy, please contact us at:
Swifte Radio
info@swifteradio.com
+1 204 590 5910